External Support Services

0114 245 9754 (landlines are free but calls from a mobile may be charged by provider)

Available 24/7, 365 days a year

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Available 24/7, 365 days a year online

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Telephone and email support available 24/7, 365 days a year

Free phone: 116 123

Email: jo@samaritans.org

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Telephone, email and online resources to prevent suicide in under 35s. Support for those struggling with their mental health and if you are worried about someone else.

Telephone: 0800 068 4141

Text: 88247

Email: pat@papyrus-uk.org

24/7 webchat

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Available 24/7, 365 days a year

Telephone, email and online chat support. They offer practical help and general information on living with mental illness, medication and care.

Telephone: Freephone 0808 801 0525

Telephone lines open 10am-1pm, Monday-Friday

Email: advice@rethink.org

Webchat 10am-2pm, Monday-Friday (excluding bank holidays)

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Crisis messenger text service and online resources to support under 25s in all areas of life.

Text: THEMIX to 85258

Text service is open 24/7, 365 days a year.

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Peer to peer mental health support community, overseen by trained practitioners. Online self-help resources and courses are available.

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SHU students can login for free, using your university email address.

GP practice located within the University.

Book an appointment online through SystemOne Online.

Submit an admin request online.

Please call 111 for out of hours advice, or visit Sheffield's Walk-in Centre which is open every day from 8am-10pm at Broad Lane, S1 4BT - 0114 241 2700

Telephone: 101 (Non-emergency)

Telephone: 999 (Emergency)

Online reporting portal

(Non-emergency, you will not receive an instant response)

Available 24/7, 365 days a year

Find a Rape Crisis Centre, get online emotional support, or find information and self-help tools.

Telephone: 0808 500 2222

Available 24/7, 365 days a year

Live chat

Live chat opening times

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Telephone and online counselling alongside online resources.

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Telephone: 07517 100757

Telephone opening times: Monday-Friday, 9am-5pm

A comprehensive service for people in South Yorkshire, who have experienced sexual violence or sexual abuse. This includes medical assessment and treatments and forensic examinations.

Telephone: 0330 223 0099

Email (non-urgent enquiries): hackenthorpelodge.sarc@nhs.net

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Available 24/7, 365 days a year

Support service for male, trans and non-binary victims of sexual assault.

Telephone: 020 3598 3898

(Office hours Monday-Friday, 9:30am-5pm)

help@survivorsuk.org

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Chat service open Monday-Sunday, 12pm-8pm

Helpline for individuals experiencing domestic and sexual abuse. They can also support you if you have concerns for someone else.

Telephone: 0808 808 2241

Opening times: Monday-Friday, 8am-8pm | Saturday, Sunday and bank holidays 11am-8pm

Outside of these hours, call the National Domestic Violence Helpline on 0800 2000 247 (Available 24/7, 365 days a year)

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Online service supporting women who are experiencing or survivors of domestic abuse.

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Live chat

Email: helpline@womensaid.org.uk

Survivors forum: https://survivorsforum.womensaid.org.uk/

Live chat is available: Monday-Friday, 8am-6pm | Saturday-Sunday, 10am-6pm

Assessment, support, and interventions to adults experiencing problems or misuse of opiate and non-opiate drugs. Opiates or opioids are the collective term used to describe drugs like heroin, morphine, opium, methadone and buprenorphine.

Non-opiates is a term used to describe all drugs other than opiates like heroin or codeine.

This includes cannabis, cocaine and crack cocaine, ecstasy/MDMA, ketamine, amphetamines, steroids and novel psychoactive substances such as Spice.

Telephone: 0114 308 7000

Email: info@likewisesheffield.org.uk

Online referral form available on their website.

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Monday, Tuesday, Wednesday, Friday, 9am-5pm | Thursday, 9am-7pm | Closed bank holidays

A telephone, text, email and live chat service for individuals who have questions or concerns about alcohol and/or drug use.

Telephone: 0300 123 6600

Telephones are open 24/7, 365 days a year.

Text: 82111

Email: Send message online

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Live chat operates 2pm-6pm, 7 days a week.

The council service for housing and homelessness queries.

Telephone: 0114 273 6306

In emergencies out of hours: 0800 7311 689

Request a callback

Help with homelessness

Housing support

Telephone lines open Monday-Friday, 8.30am-5pm

Youth housing charity providing shelter and support to people aged 16-24 years.

Homeless Advice Helpline: 0800 193 5222 (for the individual requiring support) Monday-Friday, 10am-4:30pm

Closed weekends and bank holidays. Out of hours, call 0800 7311 689 (Sheffield Council) or 01709 336009 (Rotherham Council)

General Enquiries: 0114 253 6789 (if you are worried about someone becoming or who is homeless)

Email: Send a message

Drop-in on Union Street: Monday-Friday, 10am-4.30pm

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Service providing beds to individuals who are homeless. You can self refer to this service.

Telephone: 0114 273 6306

Address: 126 Charter Row, Sheffield, S1 4HR

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Online advice for individuals who are at risk of homelessness or who have issues with their housing.

If you have nowhere to stay tonight or are at risk of harm or abuse in your home, call the emergency helpline for urgent advice: 0808 800 4444 (Monday-Friday, 8am to 6pm | Closed Bank Holidays)

Online chat

(Monday-Friday, 8am-6pm | Closed Bank Holidays)

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24 hours a day, 365 days a year

Locations:

• Handsworth - Food Works Handsworth, Unit 12-14 Portland Business Park, 130 Richmond Park Road, Sheffield, S13 8HS
• Longley - Food Works Longly, Longley 4 Greens Community Centre, Southey Avenue, Sheffield, S5 7NN
• Sharrow - Food Works Sharrow, Sharrow Community Forum, Old Junior School, South View Road, Sheffield, S7 1DB
• Upperthorpe - Food Works Upperthorpe, Zest Centre, 18 Upperthorpe, Sheffield, S6 3NA

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Free and impartial money advice

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Telephone: 0800 138 7777

WhatsApp: +44 7701 342744

Monday-Friday, 8am-6pm | Saturday, Sunday and Bank Holidays, closed

Webchat

(Monday-Friday, 8am-6pm | Saturday, 8am-5pm | Sunday and bank holidays, closed)

Debt advice and support. A free and independent debt advice over the phone and online.

Telephone: 0808 808 4000

Live chat

Monday-Friday, 9am-8pm | Saturday, 9:30am-1pm

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Confidential information, advice and support for anyone affected by gambling problems in England, Scotland and Wales.

Telephone: 0808 8020 133

Live chat

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Available 24/7, 365 days a year

Free, confidential advice. Online and over the phone. They can advise on benefits, money, housing, law and some areas of immigration.

Telephone (Adviceline - England): 0800 144 8848

Telephone (Sheffield Citizens Advice Bureau): 0808 278 7820

Online debt chat

All other chats

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Telephone: 9am-5pm, Monday-Friday. It's usually busiest at the beginning and end of the day. It's not available on public holidays

Online chat: 9am-5pm, Monday-Friday. It's not available on public holidays.

Advice for international students in the UK

Telephone: +4420 7788 9214

Monday-Friday (except for public holidays): 1pm-4pm (UK time)

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Advice and support for individuals with caring responsibilities including completing carers assessments

Telephone: 0114 272 8362

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10am-4pm, Monday-Friday

One to one support and advice when your health is impacted by your working environment.

Telephone: 0114 275 5760

Available Monday-Thursday, 9am-4pm and Friday, 9am-1pm.

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